FAQs
Delivery & Orders
How much is the delivery(UK)?
We use Royal Mail 1st Class Delivery(UK), we charge £3.50 for orders up to £50 and FREE delivery on orders over £50.
How much is the delivery to Europe?
We use Royal Mail Express International when shipping to Europe, which is £7.50 GBP on order up to £24.99 and £10.50 GBP on orders £25 and over.
How much is Worldwide Delivery ?
We use Royal Mail Express International when shipping to Europe, which is £8.50 GBP on order up to £24.99 and £11.50 GBP on orders £25 and over.
When will my order be dispatched?
We dispatch orders within 1-3 days, you will receive an email when your order is on its way. Dispatch may longer around UK bank holidays, or if Royal Mail is striking, or if stated on the homepage.
When will I receive my order?
You will receive a email(to the email address you purchased with) when the order is dispatched. Parcels are sent Royal Mail 1st Class, usually takes one to three days. But in rare cases can take up to 10 days.
My order still hasn't arrived after 10 days?
If your order still has not arrived after 10 days, please get in touch with us. For quickest response contact us on Instagram.Click here for Instagram or use our website live chat( in bottom right corner on any page).
The is a problem with my order? What can I do?
If the is a problem with your order, please contract us soon as possible at Instagram, make sure you have your order number to hand, Click here for Instagram or use our website live chat( in bottom right corner on any page).
Can I cancel my order?
You can cancel your order as long as you order has not been dispatched. So please get in touch with us as soon as you can. Click here for Instagram or use our website live chat( in bottom right corner on any page).
Can I make changes to my order?
Unfortunately we are unable to add items to your order, we might be able to remove them. If you want to change your order the only way for us to do it is to cancel your order so you can create a new order. Beware this can only be done if your order has not already been dispatched. Click here for Instagram or use our website live chat( in bottom right corner on any page).
Can I track my order?
You will be provided with a Reference number/Tracing number, you wont be able to track the parcel but you will be able to check whether the was an attempted delivery. Royal Mail Tracking.
Refunds & Returns
What is your return Policy?
Orders can be returned, partial or full. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You then have another 14 days to return the goods when your return has been accepted. The Item(s) must be unworn and in good condition. You must contract us through Instagram or website chat(in bottom right corner) before you return the item(s). Click here for Instagram.
Do I pay for return delivery?
If your return is accepted, the customer is responsible for returns postage. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
What is the return address?
Return address:
Betty Brown Boutique
12B Whitworth Court,
Manor Farm Road,
Cheshire, WA7 1WA.
How do I know when you have received the returned item(s) and my refund has been processed?
We will inform you by email when we've received your return and processed your refund.